Question 1

What makes wood-pressed oils different from regular oils?

Accepted Answer

Wood-pressed oils are extracted using traditional wooden presses at room temperature, preserving natural nutrients, antioxidants, and flavors that are often destroyed in high-heat industrial processing. They contain no chemical solvents and retain their natural aroma and taste.

Question 2

How long do wood-pressed oils last?

Accepted Answer

Our wood-pressed oils have a shelf life of 12-18 months when stored in a cool, dry place away from direct sunlight. Once opened, we recommend using within 6-8 months for optimal freshness and nutritional value.

Question 3

Are your products organic and chemical-free?

Accepted Answer

Yes, all our products are 100% natural and chemical-free. Our oils are extracted without any chemical solvents, and our tribal-sourced products follow traditional, sustainable farming practices without harmful pesticides or chemicals.

Question 4

Do you offer free shipping?

Accepted Answer

We offer free shipping on orders above ₹499. For orders below this amount, a nominal shipping charge of ₹99 applies. We ship across India and typically deliver within 3-7 business days.

Question 5

What is your return and refund policy?

Accepted Answer

We offer a 7-day return policy for unopened products. If you're not satisfied with your purchase, you can return it within 7 days of delivery for a full refund. Please ensure the product is in its original packaging.

Question 6

How do I know which oil is right for me?

Accepted Answer

Each oil has unique properties and benefits. Coconut oil is great for cooking and hair care, sesame oil is perfect for oil pulling and massage, while mustard oil is excellent for cooking and body massage. Check our product descriptions or contact us for personalized recommendations.

Question 7

Are your products suitable for all age groups?

Accepted Answer

Yes, our natural wood-pressed oils are suitable for all age groups, from infants to elderly. However, we recommend consulting with a healthcare provider before introducing new oils to infants or if you have specific health conditions.

Question 8

How should I store wood-pressed oils?

Accepted Answer

Store our oils in a cool, dry place away from direct sunlight. Keep the bottles tightly closed and avoid storing them near heat sources like stoves. Refrigeration is not necessary but can help extend shelf life in hot climates.

Question 9

Do you have physical stores or only sell online?

Accepted Answer

Currently, we operate as a direct-to-consumer brand and sell exclusively online. This allows us to offer better prices by eliminating middlemen and ensures fresh products reach you directly from our processing units.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major payment methods including credit cards, debit cards, UPI, net banking, and digital wallets through our secure Razorpay payment gateway. All transactions are encrypted and secure.

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